Helpdesk ICT Technician - Anankei

For our customer in the telecom sector, we are looking for a junior Service desk technician.

Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident
- ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems
- provide support to colleagues to have a good impact on customer satisfaction

Vereisten

Degree & Experience
- technical education in higher education or equivalent experience

Technical skills
- Office 365

Attitudes/Behavior
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages
- bilingual dutch and french
- knowledge of English is an asset